Mission, Vision and Values
Our mission is to pioneer the future of insurance software solutions across Africa, infusing each client interaction with innovation and dedicated support.
We envision a future where the insurance industry is transformed by the power of digital revolution.
Mission, Vision and Values
Our mission is to pioneer the future of insurance software solutions across Africa, infusing each client interaction with innovation and dedicated support.
We envision a future where the insurance industry is transformed by the power of digital revolution.
We are the architects of change, crafting ethical, forward-thinking solutions that navigate challenges and deliver unique value to our clients.
Our work is fuelled by purpose and pride. We approach every task with a positive attitude, committed to delivering products and services of the highest quality.
We believe in the power of unity. By engaging, collaborating, and partnering with our clients and employees, we amplify our impact and work towards shared objectives.
Integrity is the compass that guides our actions and decisions. We uphold our ethics and principles in every endeavour, ensuring our work is always honest and transparent.
Our dedication to meeting customer needs and honouring our commitments is unwavering. We strive for excellence in every service we provide.
Incorporating our technology into this ethos, we aim to enhance human functionality. We believe in a future where technology empowers the human touch.
Mission, Vision and Values
Our mission is to pioneer the future of insurance software solutions across Africa, infusing each client interaction with innovation and dedicated support.
We envision a future where the insurance industry is transformed by the power of digital revolution.
TIAL Group
Unleash the potential of Tial Technologies, a trailblazer in the Southern African insurance sector, offering groundbreaking software solutions. Established in 1999 by industry visionaries – Alan Hayward, Thomas Kieck, Tony Jacobsen, and Gareth Whitlock – Tial represents the ideal blend of advanced technology and personal touch.
Our team, with an unblemished performance history, excels in Support, Reporting, Development, Training, and Human Resources, delivering unmatched service. We build strong partnerships, place client satisfaction at the forefront, and respond to their needs with precision.
Experience the perfect balance of software and interpersonal skills as we equip you with a comprehensive support system, custom-built for your success. Opting for TIAL is more than a choice – it’s a remarkable journey towards shared victory.
Immerse yourself in the transformative realm of a Tailored Insurance Application Landscape and explore the limitless opportunities that lie ahead.
TIAL Group
Unleash the potential of Tial Technologies, a trailblazer in the Southern African insurance sector, offering groundbreaking software solutions. Established in 1999 by industry visionaries – Alan Hayward, Thomas Kieck, Tony Jacobsen, and Gareth Whitlock – Tial represents the ideal blend of advanced technology and personal touch.
Our team, with an unblemished performance history, excels in Support, Reporting, Development, Training, and Human Resources, delivering unmatched service. We build strong partnerships, place client satisfaction at the forefront, and respond to their needs with precision.
Experience the perfect balance of software and interpersonal skills as we equip you with a comprehensive support system, custom-built for your success. Opting for TIAL is more than a choice – it’s a remarkable journey towards shared victory.
Immerse yourself in the transformative realm of a Tailored Insurance Application Landscape and explore the limitless opportunities that lie ahead.
Leadership
Tony Jacobsen
Managing Director
Totalling 27 years in IT, with 25 in short-term insurance software, Tony is a seasoned technology and business strategy expert. As a co-architect of TIAL Connect, he created essential systems for the industry.
His client-focused experience refined his ability to transform complex business needs into effective software. This skill in bridging innovation and practical application ensures client satisfaction and long-term value. Now leading strategic initiatives, Tony is committed to keeping TIAL at the forefront of advancements while optimising offerings for the insurance domain.
Gareth Whitlock
Director of Operations
Gareth dedicated 26 years to the IT industry, and for the past 23, he’s been specialising in short-term insurance software. Over the years, Gareth built strong relationships with clients and industry experts, gaining deep insight into what businesses need and where processes can be improved.
His knack for spotting and solving problems led to some game-changing software innovations, advancing the industry. Gareth’s enthusiasm for problem-solving and delivering results is a big part of what makes TIAL a premier choice.
Alan Hayward
Chairman
With his background in short-term insurance software, Alan envisioned a product that seamlessly blends technology and human needs, leading to the creation of Adsure. As Chairman, he collaborated with Cliff Hutchison and Thomas Kieck to form Tial Technologies.
Alan’s fervor for industry innovation and staying at the forefront of technology propels him. He looks forward to TIAL’s growth into Africa, all while maintaining a harmonious balance between technological advancement and people-centric service in their insurance software solutions.
Thomas Kieck
Business Development Director
Thomas recognised a market gap and was driven by his deep understanding of insurance and entrepreneurial spirit to establish his own company. This venture blossomed into Tial Technologies in 1999.
Thomas’ focus is not just on IT solutions; he is constantly exploring innovative ways to enhance efficiency, improve experiences for customers and brokers, and strengthen TIAL’s standing as a leader in the insurance sector, showcasing the interplay between digital innovation and social insight.
Leadership
Tony Jacobsen
Managing Director
Totalling 27 years in IT, with 25 in short-term insurance software, Tony is a seasoned technology and business strategy expert. As a co-architect of TIAL Connect, he created essential systems for the industry.
His client-focused experience refined his ability to transform complex business needs into effective software. This skill in bridging innovation and practical application ensures client satisfaction and long-term value. Now leading strategic initiatives, Tony is committed to keeping TIAL at the forefront of advancements while optimising offerings for the insurance domain.
Gareth Whitlock
Director of Operations
Gareth dedicated 26 years to the IT industry, and for the past 23, he’s been specialising in short-term insurance software. Over the years, Gareth built strong relationships with clients and industry experts, gaining deep insight into what businesses need and where processes can be improved.
His knack for spotting and solving problems led to some game-changing software innovations, advancing the industry. Gareth’s enthusiasm for problem-solving and delivering results is a big part of what makes TIAL a premier choice.
Alan Hayward
Chairman
With his background in short-term insurance software, Alan envisioned a product that seamlessly blends technology and human needs, leading to the creation of Adsure. As Chairman, he collaborated with Cliff Hutchison and Thomas Kieck to form Tial Technologies.
Alan’s fervor for industry innovation and staying at the forefront of technology propels him. He looks forward to TIAL’s growth into Africa, all while maintaining a harmonious balance between technological advancement and people-centric service in their insurance software solutions.
Thomas Kieck
Business Development Director
Thomas recognised a market gap and was driven by his deep understanding of insurance and entrepreneurial spirit to establish his own company. This venture blossomed into Tial Technologies in 1999.
Thomas’ focus is not just on IT solutions; he is constantly exploring innovative ways to enhance efficiency, improve experiences for customers and brokers, and strengthen TIAL’s standing as a leader in the insurance sector, showcasing the interplay between digital innovation and social insight.
Leadership
Tony Jacobsen
Managing Director
Totalling 27 years in IT, with 25 in short-term insurance software, Tony is a seasoned technology and business strategy expert. As a co-architect of TIAL Connect, he created essential systems for the industry.
His client-focused experience refined his ability to transform complex business needs into effective software. This skill in bridging innovation and practical application ensures client satisfaction and long-term value. Now leading strategic initiatives, Tony is committed to keeping TIAL at the forefront of advancements while optimising offerings for the insurance domain.
Gareth Whitlock
Director of Operations
Gareth dedicated 26 years to the IT industry, and for the past 23, he’s been specialising in short-term insurance software. Over the years, Gareth built strong relationships with clients and industry experts, gaining deep insight into what businesses need and where processes can be improved.
His knack for spotting and solving problems led to some game-changing software innovations, advancing the industry. Gareth’s enthusiasm for problem-solving and delivering results is a big part of what makes TIAL a premier choice.
Alan Hayward
Chairman
With his background in short-term insurance software, Alan envisioned a product that seamlessly blends technology and human needs, leading to the creation of Adsure. As Chairman, he collaborated with Cliff Hutchison and Thomas Kieck to form Tial Technologies.
Alan’s fervor for industry innovation and staying at the forefront of technology propels him. He looks forward to TIAL’s growth into Africa, all while maintaining a harmonious balance between technological advancement and people-centric service in their insurance software solutions.
Thomas Kieck
Business Development Director
Thomas recognised a market gap and was driven by his deep understanding of insurance and entrepreneurial spirit to establish his own company. This venture blossomed into Tial Technologies in 1999.
Thomas’ focus is not just on IT solutions; he is constantly exploring innovative ways to enhance efficiency, improve experiences for customers and brokers, and strengthen TIAL’s standing as a leader in the insurance sector, showcasing the interplay between digital innovation and social insight.
Overview of Our Teams
Our 14 units ensure we provide a comprehensive solution, offering development, efficient operations, product customisation, and meticulous report management, all backed by specialised teams with a proven track record.
Development
The business core innovates solutions and maintains back-end functionality, identifying and resolving issues, and testing fixes before client delivery. They complete numerous projects, including the significant back-office insurance solution.
Development Operations
Provides daily support for code and rating errors, mapping issues, and minor development tasks. Collaborating with the Development and Transactions departments, they identify and correct code errors. This expert team specialises in system engineering within the Microsoft .Net framework.
Product Development
Crucial to the organisation, creates and enhances insurer products to meet client requirements. They also support policy loading and premium collection on the system. This team, proficient in Crystal Reports, Transactions, Development, and SQL, possesses specialised insurance knowledge.
Reports Management
Handles standard reports for various stakeholders, customises reports to specific needs, and enables clients to extract their own reports. They also implement developer changes and provide customer support for reporting queries.
Crystal Reports
Using Crystal Reports to generate clear documentation from SQL data for clients, we capitalise on the latest technologies within the system’s scope. This includes document types like schedules, letters, and email templates. External communication can be integrated into the system, whether as dynamic documents pulling data from the system or selected static documents.
Transactions
Manages the system’s financial section, creates automated renewals and correspondence for clients, and resolves system run time errors. They collaborate with all departments, particularly the Reports department, to ensure financial integrity. This competent team also provides general system support.
Project Management
Manages all projects between our organisation and clients, ensuring efficiency, meeting deadlines, and maintaining clear communication. They ensure client requirements are met and facilitate smooth system transitions.
Business Analysis
Improves the company’s efficiency by ensuring developed solutions meet client needs. They bridge the communication gap between business and IT, working closely with all departments and clients to design feasible solutions.
Process and Change Control Management
Identifies and improves business processes within the organisation, supporting TIAL Connect functionality and promoting understanding of proposed changes. They work towards improving business process efficiencies with the support of all departments.
Reinsurance Management
Specialises in configuring treaty arrangements and developing new requirements on TIAL Connect, enabling participation in the insurers market. They work closely with the Products, Transactions, and Reports departments.
Infrastructure
The IT department ensures smooth operation of all systems, handles TIAL Connect deployments and upgrades, and provides instant onsite support to resolve issues promptly.
Training
Educates our clients and internal departments about new system functionalities and industry changes. They also offer courses for insurance accreditation.
Account Management
Assigns a main point of contact to each client to assist with service and support related queries.
Human Resources and Administration
Focuses on general administration, finances, and human resources, maintaining company culture and morale, and assisting with the submission of month-end data for clients.
Overview of Our Teams
Our 14 units ensure we provide a comprehensive solution, offering development, efficient operations, product customisation, and meticulous report management, all backed by specialised teams with a proven track record.
Development
The business core innovates solutions and maintains back-end functionality, identifying and resolving issues, and testing fixes before client delivery. They complete numerous projects, including the significant back-office insurance solution.
Development Operations
Provides daily support for code and rating errors, mapping issues, and minor development tasks. Collaborating with the Development and Transactions departments, they identify and correct code errors. This expert team specialises in system engineering within the Microsoft .Net framework.
Product Development
Crucial to the organisation, creates and enhances insurer products to meet client requirements. They also support policy loading and premium collection on the system. This team, proficient in Crystal Reports, Transactions, Development, and SQL, possesses specialised insurance knowledge.
Reports Management
Handles standard reports for various stakeholders, customises reports to specific needs, and enables clients to extract their own reports. They also implement developer changes and provide customer support for reporting queries.
Crystal Reports
Using Crystal Reports to generate clear documentation from SQL data for clients, we capitalise on the latest technologies within the system’s scope. This includes document types like schedules, letters, and email templates. External communication can be integrated into the system, whether as dynamic documents pulling data from the system or selected static documents.
Transactions
Manages the system’s financial section, creates automated renewals and correspondence for clients, and resolves system run time errors. They collaborate with all departments, particularly the Reports department, to ensure financial integrity. This competent team also provides general system support.
Project Management
Manages all projects between our organisation and clients, ensuring efficiency, meeting deadlines, and maintaining clear communication. They ensure client requirements are met and facilitate smooth system transitions.
Business Analysis
Improves the company’s efficiency by ensuring developed solutions meet client needs. They bridge the communication gap between business and IT, working closely with all departments and clients to design feasible solutions.
Process and Change Control Management
Identifies and improves business processes within the organisation, supporting TIAL Connect functionality and promoting understanding of proposed changes. They work towards improving business process efficiencies with the support of all departments.
Reinsurance Management
Specialises in configuring treaty arrangements and developing new requirements on TIAL Connect, enabling participation in the insurers market. They work closely with the Products, Transactions, and Reports departments.
Infrastructure
The IT department ensures smooth operation of all systems, handles TIAL Connect deployments and upgrades, and provides instant onsite support to resolve issues promptly.
Training
Educates our clients and internal departments about new system functionalities and industry changes. They also offer courses for insurance accreditation.
Account Management
Assigns a main point of contact to each client to assist with service and support related queries.
Human Resources and Administration
Focuses on general administration, finances, and human resources, maintaining company culture and morale, and assisting with the submission of month-end data for clients.
Partners
Dynaco – Your Hosting Ally
As our subsidiary, Dynaco’s comprehensive ITC Infrastructure Services manages end-to-end hosting, making the TIAL Connect application readily accessible through a URL.
Successfully accomplishing their mission to provide high-end business solutions with a single point of contact for clients at competitive rate globally.
Tial Technologies Partner
DA2I Solutions – Expert Data Reporting
This data-centric firm excels in crafting data warehouse solutions for the insurance sector and provides comprehensive system agnostic solutions throughout Africa. Possessing vast expertise in consolidated reporting and data analytics, they customise solutions for every client, guaranteeing precise reporting for informed decision-making with with a high value on long-term partnerships, data security, and confidentiality, adhering strictly to applicable laws.
Tial Technologies Partner
Partners
Dynaco – Your Hosting Ally
As our subsidiary, Dynaco’s comprehensive ITC Infrastructure Services manages end-to-end hosting, making the TIAL Connect application readily accessible through a URL.
Successfully accomplishing their mission to provide high-end business solutions with a single point of contact for clients at competitive rate globally.
DA2I Solutions – Expert Data Reporting
This data-centric firm excels in crafting data warehouse solutions for the insurance sector and provides comprehensive system agnostic solutions throughout Africa. Possessing vast expertise in consolidated reporting and data analytics, they customise solutions for every client, guaranteeing precise reporting for informed decision-making with with a high value on long-term partnerships, data security, and confidentiality, adhering strictly to applicable laws.